Attention: Internet/Catalog/Human Pharmacy Customers
(Petmeds, Petrx, Fosters and Smith, Walmart, Costco, etc.)
Dear Valued Clients:
Thank your for the opportunity to explain the differences between our products/medications and those found on Internet, Catalogs and discount human pharmacies such as Kroger, Costco, Walmart.
The most important difference is quality. Our products are shipped directly from the manufacturer to us. They are shipped overnight and never stored in a non-climate controlled environment. Veterinary manufacturers do not sell directly to human or online pharmacies. The product they sell is diverted product purchased by a veterinarian and resold at least once and possibly up to 3 or 4 times. During this process they could be re-packaged or stored improperly, such as in a hot shed or the bed of a truck. There is no temperature control and there is no regulatory agency like the State Board of Veterinary Medicine to inspect how these products have been handled. This is especially true for flea and tick and heartworm preventatives.
Another difference is the guarantee. Since we purchase our products directly from the manufacturer our products are 100% guaranteed. This means if there is any product failure; the manufacturer will pay for the entire treatment for your pet. You lose this guarantee with the online/human pharmacies because they are a 3rd party and therefore the manufacturer can not stand by the safety and effectiveness of the product. If you were taking the medicine, which would you choose for yourself?
The third difference is the doctor-patient relationship. The efficacy of products depends upon proper usage and dosage. Veterinarians and/or their trained staff go over the product, how to properly administer the product, and in some instances even administer the initial dose so you can see how it is done. Also, human pharmacies, in most cases, have not training in the dosage and usage of animal medications. In fact, veterinary prescription shorthand is taught differently than human shorthand leading to potential fatal complications as seen in several high profile cases right here in the Richmond Metro area. (http://www.nbc12.com/story/22747733/12-investigates-deadly-pet-meds-mix-ups) It is for this reason that we are now requiring a signed waiver before we dispense a written prescription. This waiver will release us from any harm or wrongdoing as a result of mistakes made by online, catalog or human pharmacies.
We are here for your pet’s needs first and foremost and therefore we can look you in the eye and shake your hand. You can feel comforted knowing that we have years of veterinary experience with these medications that you can’t fin with an online or human pharmacy and that our medications are filled under the watchful eye of a licensed veterinarian or licensed veterinary technician. That is what caring for pets and people is about. As always, thank you for your business and please feel free to call with any questions or concerns.
Drs. Alison and Scott Neviaser and the staff of Montpelier Veterinary Hospital